Page 10 - February 2010 • Southern California Gaming Guide

February 2010 Gaming News
Harrah’s Rincon Casino & Resort Earns AAA Four Diamond Rating
arrah’s Rincon Casino & Resort was one of 19 hotels in San Diego County to earn the AAA Four Diamond Award for 2010. is prestigious recognition places Harrah’s Rincon Casino & Resort among the top 3.4%
of more than 2,600 Southern California hotels, motels and restaurants inspected by the Auto Club, the nation’s largest AAA a liate.
“ is designation places us alongside some of the best hotels in the country,” said Robert Livingston, Vice President and Assistant General Manager at Harrah’s Rincon Casino & Resort. “We are one of two casinos in San Diego County to receive the Four Diamond rating and we are proud to add this to our list of awards.”
AAA’s Diamond rating program uses specially trained full-time eld representatives that review and rate the property, including guest service, management and sta , guest rooms, housekeeping, maintenance, ambiance and amenities, as well as the grounds and public areas.
“North America’s AAA Diamond Rating System is a long-time trusted method of rating lodgings and dining establishments, especially during what has been a di cult economic year for the hospitality industry and also for travelers,” said the Auto Club’s Approved Accommodations Supervisor Patricia Marenco.
“Southern California’s hotels and restaurants that earn the AAA Four Diamond award maintain a very high standard of service in their hotels and restaurants in order to continue pleasing their guests.”
“We are very excited to receive the Four Diamond Rating”, said Shannon Upson, Director of Hospitality at Harrah’s Rincon Casino & Resort.“Every day, our team strives to exceed the expectations of our guests, and this award is a testament of their dedication to service excellence.”
...Gaming News continues on page 16
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SOUTHERN CALIFORNIA GAMING GUIDE February 2010
Southern California Casino Gaming News